Front Office & Guest Relations Management

This course is designed to provide a thorough understanding of hotel front office operations and the importance of creating excellent guest experiences. Students will learn how to handle check-in and check-out procedures efficiently while maintaining a professional demeanor. The program covers reservation systems, billing, and communication protocols with various hotel departments. Emphasis is placed on handling complaints, managing difficult guests, and resolving issues diplomatically. Role-plays and simulations ensure students gain practical exposure to real-life hotel scenarios. Students will also develop skills in managing guest expectations and enhancing customer satisfaction. This course prepares learners for careers in front office, reception, and guest relations management. Strong focus is given to hospitality etiquette, interpersonal communication, and teamwork within a hotel environment.

Duration: 3 months