Metro Station Operations & Safety

This course focuses on the efficient management of metro stations, emphasizing passenger safety and operational excellence. Students will learn about daily station operations, ticketing systems, crowd control, and emergency management protocols. The program covers coordination with train staff, station staff, and security personnel to ensure smooth functioning. Emphasis is placed on handling high passenger traffic, responding to emergencies, and delivering exceptional customer service. Practical exercises, simulations, and real-world case studies prepare learners to face operational challenges professionally. The course also explores risk assessment, regulatory compliance, and safety audits in metro stations. By the end, learners will be equipped to manage station operations efficiently while prioritizing safety and passenger satisfaction.

Duration: 3 months